Quick links to support channels, documentation, and additional resources.

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Getting Help

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Official Support

Email Support:
  • Email: support@verdent.ai
  • Response time: Typically within 24-48 hours
  • Best for: Technical issues, billing questions, account problems
When contacting support, include:
  1. Verdent version
  2. Platform and version
  3. Operating system and version
  4. Error messages (exact text or screenshots)
  5. Steps to reproduce the issue
  6. Expected vs actual behavior

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Community Resources

Discord Community:
  • Join the Verdent community for real-time support
  • Active community of Verdent users and team members
  • Real-time troubleshooting assistance
Documentation:
  • This documentation site (complete guides and references)
  • FAQ pages for common questions
  • Troubleshooting guides for known issues
Update Channels: Check for the latest release notes and updates.

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Official Resources

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Verdent Platform

Desktop App:
  • Available for macOS and Windows
  • Download from verdent.ai
VS Code Extension:
  • VS Code Marketplace - Install and read reviews
  • Seamless workflow integration with desktop app

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Documentation

This Documentation: Complete guides organized by topic:

Getting Started

Installation and first steps

Core Features

Parallel agents and workspace isolation

Advanced Features

Subagents, rules, and MCP

Best Practices

Optimization techniques

Troubleshooting

Common issues and solutions

FAQs

Frequently asked questions

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Terms & Privacy

Privacy Policy: Your code privacy is a top priority. See the Security & Compliance page for details on data handling practices. Terms of Service: Verdent’s terms of service govern usage of Verdent products and associated services. Contact support@verdent.ai for specific terms questions. Data Retention: See the Security page for information on how long data is retained and your rights regarding your data.

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Compliance

For compliance information (SOC 2, GDPR, HIPAA), see the Security & Compliance page.

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Pricing & Subscriptions

Verdent uses a credit-based pricing model with monthly subscriptions ($19-$179) and flexible top-ups. All plans include access to frontier models (Claude Sonnet 4.5, GPT-5, GPT-5-Codex). Pricing tiers:
  • Free Trial: $0 (100 credits for 7 days)
  • Starter: $19/month | Pro: $59/month | Max: $179/month
Credits are shared across all Verdent products (VS Code extension, desktop app), enabling seamless workflow integration between platforms.
Manage subscription: Contact support@verdent.ai or access Stripe account settings.

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Release Notes

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Staying Updated

Check for updates:
  • Verdent automatically notifies of updates
  • View release notes for new versions
  • Enable auto-update in settings
What’s included in release notes:
  • New features and improvements
  • Bug fixes and performance enhancements
  • Breaking changes and migration guides
  • Deprecation notices
Detailed version history and changelog information is maintained by the Verdent team. Check the official changelog or contact support@verdent.ai for specific version details.

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Additional Resources

Key Documentation:

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See Also

Security & Compliance

Data handling and privacy practices

FAQs

Answers to common questions